Diamonds & Dingers Shipping & Pickup Policy

Thank you for shopping with Diamonds & Dingers! We offer shipping and local pickup on eligible orders. Please review the following information before placing your order.

Order Processing

Processing time is the amount of time needed to prepare your order before it ships.

Processing times vary depending on the type of merchandise ordered.

Ready-to-ship merchandise generally processes faster than custom, personalized, preorder, team, or made-to-order merchandise.

Processing time does not include shipping/transit time.

Custom & Personalized Orders

Custom and personalized merchandise requires additional production time.

Turnaround times provided on product listings, invoices, order forms, or customer communications are estimates unless specifically stated otherwise.

Production may include:

• Designing and customer approval

• Ordering blank merchandise

• Printing

• Embroidery

• Rhinestone or sequin application

• Personalization

• Quality inspection

• Packaging

Production begins after all required information, approvals, and payments have been received.

Delays in receiving customer information or design approval may delay the completion date.

Preorders

Preorder items are ordered or produced after orders are collected.

Any estimated arrival date provided for a preorder is an estimate and not a guaranteed delivery date unless expressly stated otherwise.

Preorders may be affected by manufacturer production schedules, supplier availability, customs, shipping carriers, weather, holidays, or other circumstances outside the reasonable control of Diamonds & Dingers.

Team & Bulk Orders

Team and bulk orders may have longer processing times because merchandise is often ordered and produced together.

Production generally begins after the ordering deadline and/or once required payments, sizes, rosters, names, numbers, and design approvals have been received.

Customers, coaches, team representatives, and organizations should place orders as early as possible when merchandise is needed for a specific game, tournament, season, or event.

Shipping Time

Shipping time begins after your order has completed processing and has been transferred to the shipping carrier.

Estimated carrier delivery times shown at checkout are estimates and do not include our processing or production time unless specifically stated otherwise.

Purchasing expedited shipping does not expedite the production of custom or made-to-order merchandise unless Diamonds & Dingers has specifically agreed to rush production.

Shipping Rates

Shipping charges are calculated based on factors such as the order size, weight, destination, and shipping method.

Applicable shipping charges will be displayed at checkout, included on your invoice, or otherwise communicated before payment.

Tracking Information

When tracking is available, customers will receive tracking information after the order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify your:

• Name

• Street address

• Apartment or unit number

• City

• State

• ZIP code

If you notice an address error, contact Diamonds & Dingers as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Packages Returned to Sender

If a package is returned to Diamonds & Dingers because of an incorrect or incomplete address provided by the customer, refusal of delivery, or another customer-related delivery issue, the customer may be responsible for additional shipping charges before the order is reshipped.

Original shipping charges are non-refundable unless the shipping problem resulted from an error by Diamonds & Dingers.

Carrier Delays

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's operations.

Diamonds & Dingers is not responsible for reasonable carrier delays caused by circumstances outside our control, including:

• Weather

• Natural disasters

• Carrier disruptions

• Holiday shipping volume

• Customs

• Transportation interruptions

• Incorrect customer-provided addresses

We will assist customers with available tracking information when possible.

Lost Packages

If tracking indicates that a package has not been delivered and appears to be lost in transit, please contact us.

Diamonds & Dingers will assist with the appropriate carrier inquiry or claim when available.

Any replacement or refund will depend on the circumstances of the shipment, carrier determination, available shipping protection, and applicable law.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please:

• Check around your delivery location

• Check with household members

• Check with neighbors when appropriate

• Check your mailbox, parcel locker, front desk, or leasing office

• Contact the shipping carrier

Please also contact Diamonds & Dingers promptly so we can provide any information available to help investigate the delivery.

Damaged Packages

If your merchandise arrives damaged, please contact Diamonds & Dingers within 3 days of delivery.

Please keep the merchandise and packaging and provide clear photographs of:

• The damaged merchandise

• The shipping package

• Any visible package damage

• The shipping label

Do not wear, wash, alter, or discard damaged merchandise before contacting us.

Approved damaged-item claims will be handled according to our Refund & Return Policy.

Local Pickup

Local pickup may be available on qualifying orders.

Customers will receive notification when their order is READY FOR PICKUP.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup instructions, available times, and location information will be provided directly to the customer.

For privacy and security purposes, the exact pickup location may be provided only after an order is ready for pickup.

Pickup Orders

Customers are responsible for picking up completed orders within the communicated pickup period.

Please inspect your merchandise promptly after pickup.

Damaged, defective, or incorrect merchandise must be reported within 3 days of pickup.

Event & Game-Day Deadlines

If you need merchandise for a specific game, tournament, birthday, holiday, school event, or other date, please order as early as possible.

Diamonds & Dingers will make reasonable efforts to meet communicated timelines but cannot guarantee a specific arrival date unless a guaranteed deadline has been expressly agreed to in writing.

Carrier or supplier delays outside our reasonable control do not automatically qualify an order for cancellation or refund.

Combined Orders

Orders containing both ready-to-ship and custom, preorder, or made-to-order merchandise may be held until all items are ready to ship together.

If you need available merchandise shipped separately, please contact us. Additional shipping charges may apply.

Shipping Charges & Refunds

Shipping charges are generally non-refundable once an order has shipped.

If Diamonds & Dingers ships the wrong item or makes another shipping error, we will work with you to correct the issue at no additional shipping cost to you.

Contact Us

For questions about shipping, tracking, local pickup, or an order, please contact us through the contact information provided on our website.

Diamonds & Dingers
www.diamondsdingers.com

By placing an order with Diamonds & Dingers, you acknowledge that you have reviewed and agreed to this Shipping & Pickup Policy, along with our Terms of Service and Refund & Return Policy.