Refund policy

Diamonds & Dingers Refund & Return Policy

Last Updated: August 22, 2026

Thank you for shopping with Diamonds & Dingers! Because many of our items are custom, personalized, made-to-order, or ordered specifically for you, please review our policy carefully before placing your order.

Custom & Personalized Items

ALL SALES ARE FINAL on custom or personalized merchandise.

This includes, but is not limited to:

Items customized with names, numbers, team names, logos, or other personalization
Custom team apparel and spirit wear
Custom-designed shirts, jackets, pullovers, uniforms, bags, hats, and accessories
Items produced in a color, size, design, or style specifically requested by the customer

Once a custom order has been approved and/or production has begun, it cannot be canceled, changed, returned, exchanged, or refunded.

Customers are responsible for reviewing and approving all names, numbers, spelling, colors, sizes, quantities, and other customization details before production.

Team & Bulk Orders

Due to the nature of team and bulk orders, all team and bulk sales are final.

Please carefully verify your order quantities, sizes, names, numbers, and customization information before submitting your final order.

Diamonds & Dingers is not responsible for incorrect sizes or customization information submitted or approved by the customer, team representative, coach, or organization.

Preorders & Made-to-Order Items

Preorder and made-to-order merchandise is ordered specifically based on customer purchases. Therefore, preorders and made-to-order items are final sale and cannot be canceled, returned, or refunded once the ordering period has closed or the order has been submitted to our supplier.

Estimated turnaround and shipping times are estimates and may vary due to production, supplier, carrier, customs, or other circumstances outside of our control.

Non-Custom Merchandise

Unused, unworn, non-custom merchandise may be eligible for an exchange or store credit within 7 days of delivery or pickup.

Items must:

Be unworn and unused
Be unwashed
Be free from stains, odors, makeup, pet hair, deodorant, or other signs of wear
Have original tags and packaging, when applicable

We do not issue cash or original-payment refunds for change-of-mind purchases. Approved returns will receive store credit or an exchange.

Clearance, sale, final-sale, and discounted merchandise is not eligible for return or exchange.

Sizing

Customers are responsible for selecting the correct size when placing an order. Size charts are provided as a guide when available.

Because sizing can vary between brands, manufacturers, and garment styles, incorrect size selection is not considered a product defect.

Custom, personalized, preorder, team, and made-to-order merchandise cannot be exchanged because of sizing.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Diamonds & Dingers within 3 days of receiving your order.

Please provide:

Your name
Order number
Description of the issue
Clear photos showing the problem

We will review the issue and, when appropriate, provide a replacement, correction, store credit, or refund.

Please do not wear, wash, alter, or attempt to repair the item before contacting us.

Shipping

Original shipping charges are non-refundable unless the return is due to an error by Diamonds & Dingers.

Customers are responsible for return shipping costs for approved exchanges or returns that are not the result of our error.

Diamonds & Dingers is not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses supplied by the customer, or other circumstances outside of our control.

Local Pickup

Customers are responsible for picking up orders within the communicated pickup period.

Please inspect your order as soon as possible after pickup and notify us within 3 days of any damage, defect, or order error.

Order Cancellations

Ready-to-ship orders may only be canceled if the cancellation request is received before the order has been processed or shipped.

Custom, personalized, preorder, team, bulk, and made-to-order purchases cannot be canceled once production or ordering has begun.

Refund Processing

When a refund is approved, it will be issued to the original payment method whenever possible. Processing times vary depending on the payment provider or financial institution.